“The furnace in our small home was blowing cold air. It was 19* outside this morning so we were desperate. It was fixed and working properly in minutes. Andy recommended we get it serviced yearly – will do. Andy was professional and kind. Who would have thought our furnace repair man would leave me with brilliant words of wisdom? In a few words, he made my day better. Bless him and his family and also Petra of course!”
“We had some service problems with our old furnace. Petra got their people out quickly to inspect and diagnose problem. We eventually ended up purchasing a new furnace from them. We are repeat customers because of the quality and integrity of their employees. They were able to get our furnace installed in a timely manner. Their employees were respectful and very hard working (staying late to make sure we had a working system). I would never hesitate to recommend Petra to our friends. Five stars all around!!”
“Our air conditioning unit had a problem with ice build up. Jason identified the problem quickly, made adjustments and explained what caused it. I also asked about the coolant level and if it was part of the problem. It was a little low so he added some. Another thing that had bothered me for a while was how noisy the unit had become. He checked and there were some screws that needed tightened on the unit itself. He also took care of that problem.
All the work took place downstairs. I have a mobility issue and he offered to go back down to shut the outside door and turnoff the lights before he left.
He is an asset to the company. I would highly recommend Petra to anyone needing AC/ heating installation or repair.
Thank you Jason.”
“Andy worked a miracle repairing our air conditioner. It is an older unit and he was able to find the exact motor and contol board to get it working. The parts had to be ordered and shipped from the East Coast. He was prompt to arrive for both appointments on time and he was very kind and professional. We would call Petra without hesitation if we ever needed it serviced in the future. He took good care of us. Thank you Andy!”
“Sarah, thanks to you and the entire Petra team. Matt and his team were incredible, amazingly polite, diligent, professional and even REALLY cleaned up after themselves. This is one of the best customer service experiences I've had!”
“With literally no notice nearing the end of the day, I called Becky at Petra to describe my mini crisis. (we needed to service two gas fireplaces in order to close the sale on a home).
Becky’s reaction time was amazing. More so was Ricks ability to get there and complete the work before the normal end of day – same day!!
Incredible service.
Great customer service with JoLynn, Becky and Sarah!!
Thank you Petra for saving the day!”
“No heat late afternoon and Andy came to the rescue, staying late until he found and resolved the matter.
Andy is not only a very skilled tech. but a valuable asset to your company as a representative of a culture that really cares about their clients. Thanks Andy and thank you Becky for your capable assistance.”
“Sarah in the office was great and Matt was amazing. Scheduling was a breeze and Matt showed up on time.
Matt really went the extra mile to explain what he was doing and how the technology worked. I cannot say enough nice things about how professional and polite Matt was. I recommend Petra to all of my friends and family now. I had an air scrubber installed and it is amazing! Even with all of the smoke outside, our indoor air quality is amazing. Do yourself a favor and call Petra ASAP.”
“We had a non-functioning air conditioner going into summer. We called Petra and they immediately came out to repair it. We were so impressed with the tech, Andy, and Becky at the office that we signed up for a maintenance plan. After the maintenance, we decided to also add another maintenance plan– this time on our business. Everyone at Petra has been extremely professional, courteous and committed to quality. We are so happy that we found Petra!”