“Very helpful. It was a difficult location for service and he just did it, and was very positive and encouraging.”
“Justin and his crew spent two long days to replace our furnace and air conditioner. We really appreciated their work. Justin also stayed with us to teach us how to program and use the thermostat. All was well. I later discovered there was no electricity to our dishwasher. I contacted Tom, who set in motion a process to identify the problem. Matt talked to Justin, then emailed me, and we had a few more emails to try to figure out what happened, but couldn’t resolve the issue. Justin came back the next day, quickly determined the problem, and fixed it in about an hour. We expect to be happy with our new heating and AC unit. But we are really pleased with the customer service we have received from everyone at PETRA. Justin and his crew, Tom and Matt, but also Brittnee and Jon. Thanks, guys.”
“Rick was informative, thorough, professional and personable, as has been all been all representatives from Petra. It is a comfort knowing we have your services available to us.”
“On time. Very professional, thorough knowledge. Nice too.”
“Rick was fast and efficient. Very professional and gave us great feedback!!”
“Diagnosed problem, very knowledgeable and friendly.”
“Responded within two days of my call, diagnosed the problem quickly. Problem with my air conditioner caused my furnace to go out. Double whammy. Fixed both , and explained the process”
“We’ve been with Petra for YEARS and we’ve had nothing but excellent service from all technicians. They’ve handled our heater/AC in every capacity- installation, emergency repair, and maintenance. In this particular visit, Jason was extremely thorough and comprehensive in the annual check of our AC. He was professional and friendly and made the process easy peasy. We can rest easy that our AC is in great shape for the summer ahead. We can’t recommend Petra enough!”