“Love Petra Heating! They are the best, they really value their customers and treat us like they would their friends and family. Andy & Jason were out today to perform semi-annual maintenance on my 2 ductless mini-splits and associated ceiling cassettes, also installed surge protectors to protect these units and cleaned out my clothes dryer vent. The latter was not scheduled but they were nice enough to fit it in anyway. They are both always super nice and easy to have working in my home, and importantly do excellent work. JoLynn coordinated the bid and scheduling, and while I've never met her in person, she's always friendly and efficient over the phone/e-mail. I had the first unit installed 2 1/2 years ago and added the 2nd smaller unit about a year ago to separate out the 1/2 basement from the upper 2 stories so that we can heat downstairs and A/C upstairs or vice versa in these 2 completely different temperature zones. The entire system now works like a dream; I couldn't be happier with our decision to go this route for our HVAC needs. One of my family members has severe allergies & since switching from a conventional furnace with hard to clean duct work, he hasn't had a single wheezing spell. Importantly for anyone considering a Petra install, Tom Caldwell and Matt Ryan really listened to my design "wish list" and let me know what was feasible. I selected Petra because they came up with a system design that checked all the right boxes and in particular the Mitsubishi recessed cassettes that fit into the ceiling instead of sticking out from the walls, they are just so esthetically pleasing. Our house has lots of windows so wall real estate is at a premium and I wanted to reserve it for art work, not mini-split cassettes. Most importantly, Petra really stood by us as their customer when we experienced difficulties with our first unit which at the time served our entire house. It stopped working twice in the first year-plus. Petra technicians spent many many many days at no cost to us running diagnostics, getting it working again the first time it went out, and ultimately the 2nd time around they replaced it with a brand new unit on their dime. I felt that it was a lemon and wanted a new unit, and even though Mitsubishi was only willing to replace the compressor, Petra did the right thing and gave us the new replacement unit. Thank you so much Sarah and Matt! Like I said at the beginning of this review, Petra treats their customers as they would friends and family.”
“Rick has been my reliable service technician since I installed a new HVAC system with Petra Heating several years ago. The company has been a professional, reliable, personable, customer service-centric partner to work with over the years. It’s always a pleasure to see Rick at my door, every spring and fall. He gives me peace of mind heading into those two crucial seasons — ensuring winter warmth and summer cooling. As the name Petra implies, they are my HVAC rock!”
“I was so glad to speak with Rick about my water heater. Along with giving me a clear, detailed explanation of it’s current state, he explained how I could know if there was an issue in the future. Then, he kindly answered all my questions about water and heat alternatives and again clearly explained what would be most efficient and cost effective for my Lay-out!”
“I give Petra my highest recommendation! They are so great to work with. It feels like working with old friends. They tell you what you need, and they don't try to "upsell" or apply heavy pressure to make a sale. I purchased my AC about 5 years ago from them, and I just had Rick repair my furnace. Rick, specifically, was awesome! He ran some tests on my old furnace, and said, "it's fine, it just needs some maintenance." Petra has my business for life!”
“I was very pleased with the installation and service. Thank you, Petra, for notifying me in advance and for complying with schedule as promised.”
“At the beginning of summer we realized our 30+ year old AC was not working. It had lost all coolant and repairs would be expensive and not at all certain to work. We ordered a new heat pump and are very happy with the results. Elkin and Servando did a great job of installing the new heat pup and removing all of the old system. Elkin showed us how everything worked and didn't leave until we were totally happy. We just had our inspection by the city and the inspector noted how good the job looked!
During this process, we met many other members of the Petra team and spoke to almost all of the office staff. From start to finish, it was a pleasant experience. We cannot recommend Petra highly enough!”
“We had a great experience with Petra. They provided us superior equipment at a solid price, and the installers went above and beyond to make the new work fit in our old home seamlessly.”
“Jason is amazing; friendly, conscientious, and thorough. He walked us through the problem(s) with our ancient but still super efficient Lennox (circa 1989). He was able to figure out how to repair it in the absence of readily available parts, and helped us understand why we may be nearing replacement time for the unit, although since he has repaired it as this latest July/Aug '22 heat wave crushes us, the machine is humming along and refrigerating us 😉 In the future, if we cannot have Matt, we will be asking for Jason.”
“Great service nice guy very friendly new his stuff checked everything changed filter, just a all around nice guy refreshing even did a move to make the air conditioner less noisy like the actor did on tv with a piece of plastic highly recommend home and company thanks”