Archives: Reviews

“Jason showed up quickly, was really friendly and helped us figure out what was wrong with our system. He took the time to show us how to use our system, replace our filter, etc. Overall, a really positive experience!”

– DW H.

“Andy troubleshoot and resolved an issue with the burners. He took the time to explain and show me what was going on. He was friendly and professional- a true expert!”

– Brad P.

“Petraheat was able to get us in on the same day that our heater failed because there was a cancellation. I am so grateful to Jason for being so persistent while trying to figure out the issue. He was able to find the source of the problem and fix it, which would have probably gone unnoticed by someone less thorough. Instead of having to wait for weeks in the chilly winter to get a new heater, we had it up and running on the same day! Thank you Jason for your hard work!”

– Gili S.

“Petraheat was able to get us in on the same day that our heater failed because there was a cancellation. I am so grateful to Jason for being so persistent while trying to figure out the issue. He was able to find the source of the problem and fix it, which would have probably gone unnoticed by someone less thorough. Instead of having to wait for weeks in the chilly winter to get a new heater, we had it up and running on the same day! Thank you Jason for your hard work!”

– Gili S.

“Andy has been providing our scheduled maintenance service for over a year. He presents himself in a very professional manner with a positive attitude. I’m very impressed with his high level of diagnostics skills and communicates information about the status of the system in simple terms.”

– Ben C.

“Fantastic support from Andy! His prior work with us was for routine furnace and fireplace maintenance, but this time it was to get our ~22 year-old furnace back in operation. He gave the full details of the failure mode, made good recommendations, and all with a great attitude and friendly (yet professional) manner. We’re super pleased with Petra for keeping us warm in the winter and cool in the summer!”

– Dave and Jody M.

“While this review is specifically about our experience with Joe, all the people we have dealt with at Petra have been fantastic. Such a pleasure to deal with friendly, professional people.

Our experience with Joe was a complete pleasure. He was friendly, informative, polite and completely professional. He worked on the installation of our new heat pump most of the day and the work was overall surprisingly quiet. At the end, everything looked exactly as it had before thanks to having the entire area from the front door to the work area covered in tarps and also Joe’s professional work removing and replacing the ceiling.

We will not hesitate to recommend Petra to all our friends and neighbors.”

– Gordon W.

“I very seldom leave reviews, but I had to make sure to publicly recognize Justin, my AC installer. He did an exemplary job and really went above and beyond. The replacement of my system was complicated (and highly unusual according to all the experts who looked at it), but Justin did not cut any corners installing the replacement unit. At every level, the folks I dealt with at Petra were professional and courteous! I would not hesitate for a moment in recommending them.”

– Lisa M.

“We’ve liked everyone we’ve encountered at Petra. Jason was no exception. He’s a good worker with an friendly, engaging personality. He did a great job and also gave me an excellent tutorial on keeping our A/C in good shape, which I much appreciated!”

– Douglas M.

“Jason was early for our appointment and did an awesome job, as usual. He’s always professional and is a genuine good guy. I feel very confident in his (and everyone else at Petra) in their work ethic and we know we’re well taken care of!”

– Bill W.

“Rick was friendly and professional. He serviced our A/C unit quickly and with a smile. Great person! Highly recommend Rick and the Petra team.”

– Alivya L.

“Rick was friendly and professional. He serviced our A/C unit quickly and with a smile. Great person! Highly recommend Rick and the Petra team.”

– Alivya L.

“Rick did a great job and was able to repair the A/C when I thought it needed a replacement. Did a great job making conversation and explaining the work being performed. Great service!”

– Jason H.

“Mr. Rehmke was very helpful and informative about our air conditioner. We sure appreciate such good service and courtesy too. We will certainly return to this company for our future services and purchases. Thanks Rick and Petra.”

– Dave S.

“I'm very happy with the service and support Petra delivers. The customer service team is super prompt and helpful, never had an issue with setting up an appointment and got prompt updates.
Jason the service tech was polite and professional, and even got some treats for my dog.”

– Gautham S.

“Justin and his crew spent two long days to replace our furnace and air conditioner. We really appreciated their work. Justin also stayed with us to teach us how to program and use the thermostat. All was well. I later discovered there was no electricity to our dishwasher. I contacted Tom, who set in motion a process to identify the problem. Matt talked to Justin, then emailed me, and we had a few more emails to try to figure out what happened, but couldn’t resolve the issue. Justin came back the next day, quickly determined the problem, and fixed it in about an hour. We expect to be happy with our new heating and AC unit. But we are really pleased with the customer service we have received from everyone at PETRA. Justin and his crew, Tom and Matt, but also Brittnee and Jon. Thanks, guys.”

– Jim C.

“Rick was informative, thorough, professional and personable, as has been all been all representatives from Petra. It is a comfort knowing we have your services available to us.”

– William W.

“Responded within two days of my call, diagnosed the problem quickly. Problem with my air conditioner caused my furnace to go out. Double whammy. Fixed both , and explained the process”

– Thomas V.

“We’ve been with Petra for YEARS and we’ve had nothing but excellent service from all technicians. They’ve handled our heater/AC in every capacity- installation, emergency repair, and maintenance. In this particular visit, Jason was extremely thorough and comprehensive in the annual check of our AC. He was professional and friendly and made the process easy peasy. We can rest easy that our AC is in great shape for the summer ahead. We can’t recommend Petra enough!”

– Allison R.

“Love Petra Heating! They are the best, they really value their customers and treat us like they would their friends and family. Andy & Jason were out today to perform semi-annual maintenance on my 2 ductless mini-splits and associated ceiling cassettes, also installed surge protectors to protect these units and cleaned out my clothes dryer vent. The latter was not scheduled but they were nice enough to fit it in anyway. They are both always super nice and easy to have working in my home, and importantly do excellent work. JoLynn coordinated the bid and scheduling, and while I've never met her in person, she's always friendly and efficient over the phone/e-mail. I had the first unit installed 2 1/2 years ago and added the 2nd smaller unit about a year ago to separate out the 1/2 basement from the upper 2 stories so that we can heat downstairs and A/C upstairs or vice versa in these 2 completely different temperature zones. The entire system now works like a dream; I couldn't be happier with our decision to go this route for our HVAC needs. One of my family members has severe allergies & since switching from a conventional furnace with hard to clean duct work, he hasn't had a single wheezing spell. Importantly for anyone considering a Petra install, Tom Caldwell and Matt Ryan really listened to my design "wish list" and let me know what was feasible. I selected Petra because they came up with a system design that checked all the right boxes and in particular the Mitsubishi recessed cassettes that fit into the ceiling instead of sticking out from the walls, they are just so esthetically pleasing. Our house has lots of windows so wall real estate is at a premium and I wanted to reserve it for art work, not mini-split cassettes. Most importantly, Petra really stood by us as their customer when we experienced difficulties with our first unit which at the time served our entire house. It stopped working twice in the first year-plus. Petra technicians spent many many many days at no cost to us running diagnostics, getting it working again the first time it went out, and ultimately the 2nd time around they replaced it with a brand new unit on their dime. I felt that it was a lemon and wanted a new unit, and even though Mitsubishi was only willing to replace the compressor, Petra did the right thing and gave us the new replacement unit. Thank you so much Sarah and Matt! Like I said at the beginning of this review, Petra treats their customers as they would friends and family.”

– Sue V.

“Rick has been my reliable service technician since I installed a new HVAC system with Petra Heating several years ago. The company has been a professional, reliable, personable, customer service-centric partner to work with over the years. It’s always a pleasure to see Rick at my door, every spring and fall. He gives me peace of mind heading into those two crucial seasons — ensuring winter warmth and summer cooling. As the name Petra implies, they are my HVAC rock!”

– Linda V.

“I was so glad to speak with Rick about my water heater. Along with giving me a clear, detailed explanation of it’s current state, he explained how I could know if there was an issue in the future. Then, he kindly answered all my questions about water and heat alternatives and again clearly explained what would be most efficient and cost effective for my Lay-out!”

– Molly R.

“I give Petra my highest recommendation! They are so great to work with. It feels like working with old friends. They tell you what you need, and they don't try to "upsell" or apply heavy pressure to make a sale. I purchased my AC about 5 years ago from them, and I just had Rick repair my furnace. Rick, specifically, was awesome! He ran some tests on my old furnace, and said, "it's fine, it just needs some maintenance." Petra has my business for life!”

– Scott W.

“I was very pleased with the installation and service. Thank you, Petra, for notifying me in advance and for complying with schedule as promised.”

– Diane P.

“At the beginning of summer we realized our 30+ year old AC was not working. It had lost all coolant and repairs would be expensive and not at all certain to work. We ordered a new heat pump and are very happy with the results. Elkin and Servando did a great job of installing the new heat pup and removing all of the old system. Elkin showed us how everything worked and didn't leave until we were totally happy. We just had our inspection by the city and the inspector noted how good the job looked!

During this process, we met many other members of the Petra team and spoke to almost all of the office staff. From start to finish, it was a pleasant experience. We cannot recommend Petra highly enough!”

– Robert L.

“We had a great experience with Petra. They provided us superior equipment at a solid price, and the installers went above and beyond to make the new work fit in our old home seamlessly.”

– Patrick S.

“Jason is amazing; friendly, conscientious, and thorough. He walked us through the problem(s) with our ancient but still super efficient Lennox (circa 1989). He was able to figure out how to repair it in the absence of readily available parts, and helped us understand why we may be nearing replacement time for the unit, although since he has repaired it as this latest July/Aug '22 heat wave crushes us, the machine is humming along and refrigerating us 😉 In the future, if we cannot have Matt, we will be asking for Jason.”

– Gregory & PJ M.

“Great service nice guy very friendly new his stuff checked everything changed filter, just a all around nice guy refreshing even did a move to make the air conditioner less noisy like the actor did on tv with a piece of plastic highly recommend home and company thanks”

– Phillip S.

“Petra is my go-to for Heating and A/C Service, but I didn't realize they also did gas fireplaces. They got me back up and running in no time. If I ever have issues with heating or cooling, Petra is my first phone call.”

– Steve M.

“The furnace in our small home was blowing cold air. It was 19* outside this morning so we were desperate. It was fixed and working properly in minutes. Andy recommended we get it serviced yearly – will do. Andy was professional and kind. Who would have thought our furnace repair man would leave me with brilliant words of wisdom? In a few words, he made my day better. Bless him and his family and also Petra of course!”

– Molly C.

“We had some service problems with our old furnace. Petra got their people out quickly to inspect and diagnose problem. We eventually ended up purchasing a new furnace from them. We are repeat customers because of the quality and integrity of their employees. They were able to get our furnace installed in a timely manner. Their employees were respectful and very hard working (staying late to make sure we had a working system). I would never hesitate to recommend Petra to our friends. Five stars all around!!”

– Becky G.

“Our air conditioning unit had a problem with ice build up. Jason identified the problem quickly, made adjustments and explained what caused it. I also asked about the coolant level and if it was part of the problem. It was a little low so he added some. Another thing that had bothered me for a while was how noisy the unit had become. He checked and there were some screws that needed tightened on the unit itself. He also took care of that problem.
All the work took place downstairs. I have a mobility issue and he offered to go back down to shut the outside door and turnoff the lights before he left.
He is an asset to the company. I would highly recommend Petra to anyone needing AC/ heating installation or repair.
Thank you Jason.”

– William G.

“Andy worked a miracle repairing our air conditioner. It is an older unit and he was able to find the exact motor and contol board to get it working. The parts had to be ordered and shipped from the East Coast. He was prompt to arrive for both appointments on time and he was very kind and professional. We would call Petra without hesitation if we ever needed it serviced in the future. He took good care of us. Thank you Andy!”

– Karen W.

“Sarah, thanks to you and the entire Petra team. Matt and his team were incredible, amazingly polite, diligent, professional and even REALLY cleaned up after themselves. This is one of the best customer service experiences I've had!”

– Nancy B.

“With literally no notice nearing the end of the day, I called Becky at Petra to describe my mini crisis. (we needed to service two gas fireplaces in order to close the sale on a home).
Becky’s reaction time was amazing. More so was Ricks ability to get there and complete the work before the normal end of day – same day!!
Incredible service.
Great customer service with JoLynn, Becky and Sarah!!
Thank you Petra for saving the day!”

– Rob G.

“No heat late afternoon and Andy came to the rescue, staying late until he found and resolved the matter.
Andy is not only a very skilled tech. but a valuable asset to your company as a representative of a culture that really cares about their clients. Thanks Andy and thank you Becky for your capable assistance.”

– Ben L.

“Sarah in the office was great and Matt was amazing. Scheduling was a breeze and Matt showed up on time.
Matt really went the extra mile to explain what he was doing and how the technology worked. I cannot say enough nice things about how professional and polite Matt was. I recommend Petra to all of my friends and family now. I had an air scrubber installed and it is amazing! Even with all of the smoke outside, our indoor air quality is amazing. Do yourself a favor and call Petra ASAP.”

– George H.

“We had a non-functioning air conditioner going into summer. We called Petra and they immediately came out to repair it. We were so impressed with the tech, Andy, and Becky at the office that we signed up for a maintenance plan. After the maintenance, we decided to also add another maintenance plan– this time on our business. Everyone at Petra has been extremely professional, courteous and committed to quality. We are so happy that we found Petra!”

– Terri B.

“These guys have installed several units for us. Awesome installers, awesome trouble shooters and another family-owned business.” – Christopher H.

“I had a new heat pump and air handler installed. Everyone I interacted with at Petra, (sales, installers, office owner) were friendly and professional. I now have a new heating/AC system in my house that is working perfectly.” – John C.

“This is a family run business and I have been a client for years. I cannot recommend them more highly. Besides regular maintenance, they came out on an emergency call on a really cold Sunday night with little notice and got our furnace working again. I wouldn’t call anyone else, these folks are great!” – Daniel B.