Andy Fey
Service Tech
13 Reviews
“Andy has been providing our scheduled maintenance service for over a year. He presents himself in a very professional manner with a positive attitude. I’m very impressed with his high level of diagnostics skills and communicates information about the status of the system in simple terms.”
- Ben C.
“Fantastic support from Andy! His prior work with us was for routine furnace and fireplace maintenance, but this time it was to get our ~22 year-old furnace back in operation. He gave the full details of the failure mode, made good recommendations, and all with a great attitude and friendly (yet professional) manner. We’re super pleased with Petra for keeping us warm in the winter and cool in the summer!”
- Dave and Jody M.
“thank you always for your service and care for our properties.”
- Shannon B.
“Love Petra Heating! They are the best, they really value their customers and treat us like they would their friends and family. Andy & Jason were out today to perform semi-annual maintenance on my 2 ductless mini-splits and associated ceiling cassettes, also installed surge protectors to protect these units and cleaned out my clothes dryer vent. The latter was not scheduled but they were nice enough to fit it in anyway. They are both always super nice and easy to have working in my home, and importantly do excellent work. JoLynn coordinated the bid and scheduling, and while I've never met her in person, she's always friendly and efficient over the phone/e-mail. I had the first unit installed 2 1/2 years ago and added the 2nd smaller unit about a year ago to separate out the 1/2 basement from the upper 2 stories so that we can heat downstairs and A/C upstairs or vice versa in these 2 completely different temperature zones. The entire system now works like a dream; I couldn't be happier with our decision to go this route for our HVAC needs. One of my family members has severe allergies & since switching from a conventional furnace with hard to clean duct work, he hasn't had a single wheezing spell. Importantly for anyone considering a Petra install, Tom Caldwell and Matt Ryan really listened to my design "wish list" and let me know what was feasible. I selected Petra because they came up with a system design that checked all the right boxes and in particular the Mitsubishi recessed cassettes that fit into the ceiling instead of sticking out from the walls, they are just so esthetically pleasing. Our house has lots of windows so wall real estate is at a premium and I wanted to reserve it for art work, not mini-split cassettes. Most importantly, Petra really stood by us as their customer when we experienced difficulties with our first unit which at the time served our entire house. It stopped working twice in the first year-plus. Petra technicians spent many many many days at no cost to us running diagnostics, getting it working again the first time it went out, and ultimately the 2nd time around they replaced it with a brand new unit on their dime. I felt that it was a lemon and wanted a new unit, and even though Mitsubishi was only willing to replace the compressor, Petra did the right thing and gave us the new replacement unit. Thank you so much Sarah and Matt! Like I said at the beginning of this review, Petra treats their customers as they would friends and family.”
- Sue V.
“Great service nice guy very friendly new his stuff checked everything changed filter, just a all around nice guy refreshing even did a move to make the air conditioner less noisy like the actor did on tv with a piece of plastic highly recommend home and company thanks”
- Phillip S.
“The furnace in our small home was blowing cold air. It was 19* outside this morning so we were desperate. It was fixed and working properly in minutes. Andy recommended we get it serviced yearly – will do. Andy was professional and kind. Who would have thought our furnace repair man would leave me with brilliant words of wisdom? In a few words, he made my day better. Bless him and his family and also Petra of course!”
- Molly C.
“We had some service problems with our old furnace. Petra got their people out quickly to inspect and diagnose problem. We eventually ended up purchasing a new furnace from them. We are repeat customers because of the quality and integrity of their employees. They were able to get our furnace installed in a timely manner. Their employees were respectful and very hard working (staying late to make sure we had a working system). I would never hesitate to recommend Petra to our friends. Five stars all around!!”
- Becky G.
“Andy worked a miracle repairing our air conditioner. It is an older unit and he was able to find the exact motor and contol board to get it working. The parts had to be ordered and shipped from the East Coast. He was prompt to arrive for both appointments on time and he was very kind and professional. We would call Petra without hesitation if we ever needed it serviced in the future. He took good care of us. Thank you Andy!”
- Karen W.
“No heat late afternoon and Andy came to the rescue, staying late until he found and resolved the matter.
Andy is not only a very skilled tech. but a valuable asset to your company as a representative of a culture that really cares about their clients. Thanks Andy and thank you Becky for your capable assistance.”
Andy is not only a very skilled tech. but a valuable asset to your company as a representative of a culture that really cares about their clients. Thanks Andy and thank you Becky for your capable assistance.”
- Ben L.
“We had a non-functioning air conditioner going into summer. We called Petra and they immediately came out to repair it. We were so impressed with the tech, Andy, and Becky at the office that we signed up for a maintenance plan. After the maintenance, we decided to also add another maintenance plan– this time on our business. Everyone at Petra has been extremely professional, courteous and committed to quality. We are so happy that we found Petra!”
- Terri B.